Gaming OGL/2016/5137/476+61 2 6110 9711
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Answers you can act on

Contact Slotspalace Casino the way that gets an answer

Reach our team by live chat, e-mail or phone any hour of the day, every day of the week.

Start the chat A$50M paid weekly
Paid today
637,466 A$
4,625 Playing now
Licensed OGL/2016/5137/476 by Gaming Control Board Curaçao since 2016
Average withdrawal processed in 6 minutes, up to A$95,000 per transaction
128-bit SSL encryption safeguards every transaction and personal detail
You want a person

Get a person on the line fast

This block settles which of our three contact routes fits the question you have right now.

Start the chat here
Live chat suits locked accounts, bonus questions and anything urgent. A human picks up in about one minute, day or night, and works from the same account view you see.
Open chat
E-mail support
E-mail fits documents, statements and anything you want in writing. Send it to [email protected] and expect a reply in roughly four hours, with the thread kept for your records.
Write to us
A voice on the line
Phone suits quick checks on a payment or a login snag. Call +61 2 6110 9711 and you are usually talking to an agent within a minute, AEST hours shown as local Sydney time.
Call us
Local facts

Playing from Australia, supported from Australia

Read it once and you will know the local number, the hours and who supervises the casino.

How to reach us

Australian phone+61 2 6110 9711
Support time zoneAEST
LanguagesEnglish, German, Finnish, Norwegian
Support e-mail[email protected]

Who supervises

RegulatorGaming Control Board Curaçao, OGL/2016/5137/476

Where to get help

Gambling helpGambling Help Online, Lifeline Australia, Gambler's Help

Free help beyond this casino

Problem gambling is bigger than any one casino account. These Australian organisations work independently of Slotspalace Casino, cost nothing to use and answer in confidence, whether you want a quick chat or a longer plan.

Gambling Help Online. Runs a free online service with self-help tools, a live chat and counselling for anyone worried about their betting.

Lifeline Australia. Staffs a crisis line around the clock for people in distress, including those struggling with gambling losses.

Gambler's Help. Offers local counselling across Australia, with face-to-face and phone sessions for players and their families.

Continue Reading
Six inboxes

Department addresses, one per question

This block settles which inbox to use so your message lands with the team that handles it.

Account matters

General support questions[email protected]
Document checks and verification[email protected]

Money matters

Deposits and cashouts[email protected]

Other requests

Complaints and escalations[email protected]
Data and privacy requests[email protected]
Business and partnerships[email protected]
Six operator facts

Know who runs the casino before you deposit

This block names the company, address and licence that stand behind every account and payout.

Company

Legal nameSlotspalace Casino N.V.
Company number995040 (Curaçao)
Registered addressSchottegatweg Oost, Willemstad

Licence

RegulatorGaming Control Board Curaçao
Licence numberOGL/2016/5137/476

Written contact

Support e-mail[email protected]
Four escalation steps

Get a decision you can act on

This block sets out the order in which a stuck complaint gets reviewed, and by whom.

One message, one reference
Start with the support team and describe what went wrong in one message, with the transaction reference and the date attached. Ask for a ticket number so the same thread stays open.
Written outcome and next step
Expect a written reply from support with the finding and the next step. Ask them to confirm the outcome in writing if the reply arrives by live chat.
Manager review request
Request a manager review when the reply misses the point, quoting your ticket number. A senior agent rechecks the account history and the payment records behind the decision.
Curaçao board escalation
Take the case to the Gaming Control Board Curaçao if the manager review leaves you without a fair outcome. Keep the ticket number and every reply, since the board asks for the trail.
Answer times

See how long each channel takes to reach a person

Read this when you need a person now and want to pick the channel with the shortest wait.

Live chat

Chat hoursAvailable 24/7
Chat first reply1 minute
Clock used hereAEST

E-mail

E-mail address[email protected]
E-mail reply4 hours

Phone

Phone number+61 2 6110 9711
Phone wait1 minute
Support answers

Answers before you send a message

You will know which answer applies and what to do next without waiting on a reply.

trustWhat if the reply I got leaves my problem unsolved?+
Reply to the same email thread and say plainly that the answer did not resolve the issue. Ask for it to be passed to a supervisor, and allow four hours for that next reply. Escalations reach [email protected] if the thread stalls.
trustCan I see which licence Slotspalace Casino operates under?+
Slotspalace Casino N.V. operates under a Gaming Control Board Curaçao licence, number OGL/2016/5137/476, issued in 2016. Ask support for the licence reference in writing if your bank or a payment provider requests proof before releasing your funds.
trustWhat happens when I ask for my personal data?+
Send the request to [email protected] from your registered address, and the team confirms identity before releasing anything. Deletion is actioned once open balances and pending withdrawal checks are settled, and records kept for audit remain archived.
trustHow long does account verification take at Slotspalace Casino?+
Allow up to fifty-eight hours for a verification review once all three documents are in. Most checks close well inside that window, and the outcome arrives by email from [email protected], so watch that inbox and your junk folder.
trustWhat if I want my account shut down completely?+
Email support and state whether you want a break or a permanent closure; either way the team closes the account and confirms in writing. Permanent closure means a new account cannot be opened, so withdraw any balance first and expect the usual checks on that payout.
trustDo I need to write in something other than English for support?+
Help is available in English, German, Finnish and Norwegian, so an Australian player can write in English and be understood. Live chat and phone run around the clock, and the language you write in is the language the reply arrives in.
trustWhat if I cannot remember which email I signed up with?+
Give your full name, registered email address and date of birth, plus any reference number from a payment or bonus. Support never asks for your password, so anyone requesting it is not the casino. Confirming those details unlocks the account record and speeds up the fix.

Have your account details open first

Line these up before you open chat or dial, and the first reply can solve the problem.

  • Registered e-mail address on the account
  • Transaction reference and the date
  • Payment method used for the deposit
  • Screenshot of the error or the screen
  • Photo ID for verification requests

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