Your Account Check

Send Your Documents to Slotspalace Casino and Clear the KYC Check

Every licensed operator must confirm who you are, and here that check takes up to 58 hours once your papers are in.

Start My Check

Licensed OGL/2016/5137/476 by Gaming Control Board Curaçao since 2016

Six Key Facts

The Day Your Withdrawal Pauses

Skim this when a payout stalls and you want the whole check in one screen.

Who Runs the Check

Slotspalace Casino N.V.

License Held

Gaming Control Board Curaçao, OGL/2016/5137/476

Time Needed

58 hours

Deadline

Before the first withdrawal

Questions Go To

[email protected]

Minimum Age

18+

Reading the List

Send Clean Copies the First Time

Most rejections come from blurry copies, so here is how to avoid a second round.

Which Tab Holds the List?

When your account opens, look through the settings area for the documents section before you add money. Send questions to the verification e-mail if the list on screen differs from the three papers named on this page.

Before You Tap Send

Flat light beats a lamp glare. Lay the ID on a plain table, capture all four corners in the frame, and check that no edge is sliced off before the file leaves your phone.

A Bill That Still Reads

Pick a statement or bill from the last three months that shows your name and full address as you gave them. Skip anything with folded creases or a page number running over the address line.

How Long Until Word?

Up to 58 hours pass before you hear back, and a clean set clears sooner. Watch your inbox and the account messages, because a missing page means one more request and one more wait.

Four Pieces

Identity, Address and Payment Proof

Nothing exotic gets asked for, so this clears up worries about handing over private papers.

Proof of identity

ConfirmsYour name, face and birth date

Must ShowAll four corners, clear text, no glare

Proof of address

ConfirmsWhere you actually live

Must ShowYour name, full address, recent date

Payment method confirmation

ConfirmsThe card or wallet in your name

Must ShowHolder name, last digits, no full number

What Earns a File a Second Send

Three Months Old, Already Stale. A utility bill or bank statement that predates the last three months will be turned away, because the check needs a current address. Pull a bill issued inside the last three months Photograph the page showing your name and address

A Current ID Cleared Fast. An expired driver licence or passport fails on sight, since the reviewer cannot confirm who you are today from a dead document. Renew the document before sending it Upload the current version, not the old one

Shooting Straight Gets It Through. Corners cropped out, a thumb over the number or glare across the face all mean the reviewer cannot read what matters. Lay the document flat on a plain surface Take the photo in daylight and check all four edges

Answer It Once, Withdraw Without Delay

Curaçao's Gaming Control Board grants our licence under OGL/2016/5137/476, and that licence obliges Slotspalace Casino N.V. to ask about the origin of the money you play with. The request is a routine anti-money-laundering step, repeated across every licensed operator. It is not an accusation aimed at you.

Depending on your answer, one or two of the following may be asked for.

Recent payslips or salary statements
Bank statements showing the source
Tax return or notice of assessment
Sale or settlement documents
Savings or investment statements

Check Triggers

Why Am I Being Asked Now?

Useful when a message from the verification team lands and the reason is not obvious.

Photograph the Card You Added

Swapping to a fresh wallet or card means the review team must tie that payment route to you, so a picture of it is requested.

Why the New Limit Waits?

Raising the cap you set on yourself is treated as a new risk decision, so we confirm who you are and how you fund play before applying it.

Aligning the Details

When the name or address on your account drifts from the paperwork, the mismatch is flagged and a matching document is asked for to close the gap.

Checked, Then Paid Out

Licence terms mean identity must be settled before money leaves the account, so the first payout is where the full file is checked.

Straight answers, no runaround

What the Source of Funds Check Really Means

Slotspalace Casino answers in plain terms, because a held withdrawal is stressful enough without guesswork.

Why is the casino asking where my money came from?+

This is a routine part of the licence, not a suspicion about you. Anti-money-laundering rules require the casino to know that funds used for play come from lawful sources. Most players answer a few questions, attach a payslip or bank statement, and hear nothing more.

Who licenses this site and what is the number?+

Slotspalace Casino N.V. holds a licence from the Gaming Control Board Curaçao, number OGL/2016/5137/476. That regulator sets the verification duties the casino follows, which is why the check exists at all. The company is registered in Willemstad, Curaçao under number 995040.

How many hours does the identity check usually take?+

Once your files are legible and complete, review typically wraps up in 58 hours. Blurred scans or a mismatched address are what stretch that window, so send clean images first time. You will be emailed at the address on your account when the outcome is ready.

Can I send my documents from my phone camera?+

Yes, a phone photo works, provided the whole document sits in frame with no glare and all four corners visible. Lay it on a flat surface in daylight rather than holding it in one hand. Files go through the upload area in your account, not by replying to an email.

Is my ID kept secure after I upload it?+

Files travel over 128-bit SSL encryption and are used for your account only. Send anything sensitive to [email protected] rather than to a general support address. Independent audits by QUINEL and eCOGRA cover how player data and payments are handled.

Do I need to be verified before my first payout?+

Yes, the licence requires a completed check before any first withdrawal is released. The casino may also ask earlier, at registration or when you make your first deposit, so a request at that stage is normal. Only players aged 18 or over may open an account.